Voice & Messaging Analytics
Expanding upon comprehensive reporting, cost management, QoS alarming, and analysis tools,ODSR provides its customers with real-time routing optimization for both voice calls and text messages. The use cases are broad as ODSR matches existing and new products with an easy routing setup in the ODSR UI.
Features
Configurable Dashboards
Design your application dashboard to meet your needs. Configure your report widget to gauge your business performance or expose concerning trends at a glance.
Insights into your KPIs
Drill into your key performance indicators with our extensive margin and operational analytics.
Custom Reports
Have a unique reporting or alerting need? Orca Wave’s data analysts are standing by to work with you in crafting custom reports and data integrations to reveal new information.
Capabilities
Dashboard Reports
- Short call trends across your network
- Switch utilization (peak calls)
- Product performance
- Net settlement/carrier revenue imbalance
Custom Capabilities
- Integrate other data sources into your calling data
- Email pushed reports designed by request
- Call pattern analysis to fit your unique needs
- User defined data feeds into your 3rd party systems
Analytics
- Multi-level margin analysis
- Operational details including call quality & NER
- Current and proposed routing details
- Call record lookup
- Supplier rate change impact
- Volume trends
- Supplier invoice validation
Reports API
- RESTFul interfaces
- Minutes of Use for your DID, TFN and ITFS
- Customer assigned inventory
- Carrier revenue imbalance/net settlement data
- Short call data across all platforms
- Product performance
- Concurrent call volumes
