A helping hand when you need it
Orca Wave’s Customer Support Team are a highly skilled and very experienced group that work with our customers – from the initial implementation to training to ongoing support. They are problem solvers – working hand in hand as your technology partner.
Data Audits
Disputes – CDR Mapping at a granular level to quickly resolve disputes. Our team proactively cracks the data open and probes the detail to find core root cause, as well as corrective measures. Orca Wave customers rarely lose disputes because of our extensive CDR data tracking tools.
Gain Insights
Inventory utilization research, pulling historical data in different formats for trend analysis and forecasting. Our team assists carriers across the globe with difficult data-mining tasks.
Collaboration
Cost sheet analysis, cost loading, invoicing support, customer report design – Need a fill-in for an aspect of your voice or messaging business on an ongoing and or temporary basis? We’re here to help!
Flexible Support Plans
Orca Wave recognizes that our customers have different budgets and support needs thus we have designed different support tiers – Silver, Gold and Platinum
Silver Support
Support tickets
New Software Updates
Email Support
One-time Software Training
8 x 5 Support Hours
72 Hour Guaranteed Response Time
Gold Support
Support tickets
New Software Updates
Email, Phone and Chat Support
As Needed Software Training
24 x 5 Support Hours
4 Hour Guaranteed Response Time
Platinum Support
Support tickets
New Software Updates
Email, Phone, Chat Support
As Needed Software Training
24 x 7 Support Hours
2 Hour Guaranteed Response Time
From the Experts...
