Author Archives: Shelly Caldwell

Considerations For Evaluating an OSS/BSS and Switch Provider

December 19, 2018

With something as business-critical as your OSS/BSS, or operations support system/business support system, it’s important to understand the factors in finding the right solution for your unique business.

Is your switch at the end of its life? Are you introducing a new product that needs closer proximity (global POP, or point of presence) to your customers? Are you actively seeking a new solution for your switch as well as your OSS/BSS?

In this post, we’ll review some important considerations as you determine the right OSS/BSS provider for you.

Experience matters

Being able to migrate new or current business logic without major business disruption is a significant concern of telecom teams, as they face the disruptive task of moving to new switch providers.  

An experienced transition team should be top of mind, as you address the need to replace or expand your current infrastructure.

Finding a company that can streamline the migration process ensures the transition is free of business impacting problems and knows the switching and OSS/BSS issues is critical.

Selection factors

What are the key factors to look for in finding that solution? Here are a few things you’ll want in a potential solution and partner:

  • Experienced transition management team with global deployment experience
  • Requirements assessment at the beginning of the process to ensure key business features are available
  • Detailed project and migration management
  • Trial period availability to pretest call quality and confirm billing accuracy
  • Low OPEX fees so you only pay for what you need
  • Customer references with recent implementations

There is a fully integrated OSS/BSS Switch solution with an experienced team that provides an efficient implementation – less than one-month conversion, new fraud tools, powerful routing and rating engine, multi-currency billing platform, and vital analytics. Orca Wave now provides an integrated cloud-based service for both the switch and the OSS/BSS.

The migration process at Orca Wave is project managed by experienced team members who assess your specific requirements at the beginning of the project and set a process into motion to efficiently manage the transition.

This quarter alone, Orca Wave’s standard implementation is averaging one month, from taking the order to cutting the old switch platform out of service. We are aware of the need to be flexible with the pricing structure, the OPEX fee allows you to pay for what you only need.

Orca Wave success stories  

Here are a couple use cases that are examples of the Orca Wave OSS/BSS and Switch platform service.

Carrier 1: A Global Carrier, headquartered in Asia, providing Internet Broadband, Long Distance International and Voice Over IP via mobile applications.

This carrier sells to Consumercorporate, and wholesale market segments by offering end-to-end solutions. Their on-site Genband was quickly approaching EOL and needed to be replaced in short order.  

This carrier preferred a cloud solution for both the switch and the OSS/BSS platform and wished to continue with their current OSS/BSS provider Orca Wave. Fraud alerts and cost management was a priority to protect their valuable customers as well as the bottom line.  

Once this carrier made their decision to move with the Orca Wave switch and software platform, the system was installed and managing traffic in less than 24 calendar days.

Carrier 2:  A data provider and international global carrier with services throughout the Caribbean and the Americas that was quickly outgrowing their existing switch and OSS/BSS platform as well as experiencing a variety of QoS issues.

This carrier selected the Orca Wave OSS/BSS solution along with our hosted switch service to manage this growth curve. This company uses the platform for their calling as well as their international billing, rating, routing, Auto Loading of rate sheets and many analytic tools to defend themselves against fraud.  

The implementation was finished quickly, with operations beginning less than one month after the contract was signed with Orca Wave, allowing them to meet the end of year uptick in traffic. In addition to growth now being managed to meet future forecasts voice traffic, QoS improved as measured by PDD on key major routes.

Get started

Reduce your expenses and your risk, join the many Orca Wave customers that are implementing now!

Contact to schedule your demo and to discuss your unique needs in today’s busy marketplace.

Orca Wave Announces Auto Loading of Vendor and Billing Reconciliations

Orca Wave’s Auto Loading & Analysis of Vendors includes:

  • Instantaneous data parsing
  • Mistake proof conversion
  • Error detection & filtering
  • Comprehensive analysis – pricing changes, contractual notice conforming and sharing with key carrier team members
  • Conversion to carrier defined data base location / format
  • Daily updates & streamlined operations
  • Economically priced – per vendor, not per loaded sheet
  • Options for vendor validations and dispute details
  • US Domestic vendors are mapped to LERG and Non-US vendors are mapped to carrier’s master destination code list

Billing Reconciliations includes:

  • International Vendors:
    • Destination group naming conversion
    • Time zone conversion
    • Currency conversion
    • Detailed call analysis by day
  • US Domestic Vendors:
    • Detailed call and MOU analysis
    • Rating reviews by ANI and LRN
    • Detailed analysis of jurisdictional pricing
    • Summary and detailed report for dispute basis
    • Options for CDR by CDR mapping review

The key elements and modules of the Orca Wave BlueWater Software includes:

Orca Wave’s BlueWater software for carriers, is a fully integrated set of modules designed to manage all aspects of the carrier to carrier relationships – costing, negotiating, alarming, rating, intelligent routing, billing, supplier validation and wide range of reports—in an efficient and highly scalable method.  Below is a high-level overview of our feature functionality, followed by a description of the primary software functions.

Below is more detail on each of the primary BlueWater software modules:

Intelligent Routing: Supporting multiple switches and business products or business units including international and US Domestic (interstate, intrastate, indeterminate and local jurisdictions) routing by balancing QoS and Least Cost, profit protection, exception routing, percent routing as well as settlement/volume relationships with alarms and routing utilization across multiple routing plans.

Auto Loading: The Automatic Supplier cost / calling code analysis and loading – completely automate a tiresome, yet extremely important task for international and US domestic suppliers. Auto Loading updates supplier costs/codes from native supplier formats via email or FTP delivery option and automatically reviews for errors, duplicates, and contract notice periods, with detailed cost / code analysis. Auto Loading identifies new codes for inclusion in master code table and update the supplier costing for validating and margin analysis. For US Domestic suppliers, BlueWater maps to the appropriate LERG table.

Customer Rates and Notification: Develop customer rates for international and US Domestic services, with bulk and custom generated loading based on margin, average cost or specific routing by country, by customer or as a group. All customer rate sheets are produced for delivery to customers and stored for instant retrieval.

Supplier Validation and Disputes: Produce the expected Supplier bill in the naming convention and destination breakouts of the specific supplier with adjustments for billing durations and time zone for comparison to actual bill. Identify areas of possible dispute and have supporting documentation.

Billing Reconciliation:  For international traffic, BlueWater software generates a Supplier Validations report for Accounts Payable, that adjusts to the time zone, currency and naming convention of the vendor.  For US Domestic traffic, Orca Wave can perform an indepth analysis of your vendor invoices.

Code Management: Keep the Master destination code list fully up to date on all supplier codes and determine opportunities/problems associated with code definitions and recommended groupings. Fully support the unique US Domestic jurisdictions to the NPA NXX and beyond, as well as International destination codes.

Real Time Reports / Data Analytics: Easily gather traffic, QoS, margin and other key reports by customer, by supplier by any route and timeframe. Traffic is alarmed so as to monitor changes in MOUs, ASR and deposits. Reports are designed for senior team, analysts and technical support within a carrier.

Fraud Alerts: Numerous fraud alerts for traffic surges, unauthorized IPs, short calls and other customized conditions of our customer’s traffic patterns.  Extensive data mining of CDRs provides

Carrier Billing: BlueWater software provides a billing module that is timeframe and currency flexible that can accommodate net settlement and one way relationships for US Domestic and International traffic, as well as NRC, MRC for phone number fees. Bills are easy to produce, concise to the customer and can be fully delivered electronically.

iTEST:  Fully integrated by a User’s destination codes for NOC testing and CLI verifications on an ad hoc or scheduled basis.  All test calls are recorded for further review and easy forwarding to suppliers. Tests include PDD, FAS, MOS, jitter and all of the key attributes necessary for comprehensive call testing.

Credit Management:  This software functionality, provides both Customer specific notifications against credit assignments, as well as the ability to block customer traffic at our customer’s switching platform. This application can be purchased separately from Orca Wave or in conjunction with our BlueWater software.

CDR Mediation: Process any number of different types of CDRs into a common format for integration into existing system.  Easily make a new switch “appear” to be another CDR format.

– Portal Management:  Provides access to Orca Wave customer’s customers and suppliers to view MOUs, Call Counts, ASR, and ALOC; as well as deliver the customer invoice, invoice statement, invoice detail, Customer CDRs, and payment transactions.

Who is Orca Wave?

Orca Wave is an experienced team of telecom professionals whom have worked together in the international and domestic telecom space since 1997.  In 2002, Orca Wave was formed by John Rivenburgh and Jeri Wait.  Orca Wave’s BlueWater Software provides real time, intelligent solutions, architected to accelerate any world class carrier to global leader, as measured by quality, profit and revenue.  To date the software platform has been the engine for some of the leading Global  Carriers and Innovative new market entrants that are wholesale, wireless, application and VoIP providers.

For additional information contact and review our web site:  |


Orca Wave Announces Expansion to Auto Loading with Automated Vendor Analysis

SEATTLE, August 6, 2018
Orca Wave, the leading provider of software-based carrier management solutions for the telecom industry, has successfully launched their new Auto Loading and Vendor Analysis service to voice and SMS carriers looking for increased efficiencies and to those carriers who want to scale their own cost loading.

The recent addition to the BlueWater carrier management software suite introduces automated carrier rate loading tailored to the Orca Wave customer’s unique requirements. Auto Loading and Vendor Analysis by Orca Wave was Continue reading

Why Messaging?

The Orca Wave team has spent the past three years reviewing in depth the “messaging marketplace” to determine the productive role we can play with our wireless, CLEC, VoIP carrier and application service providers customers. We immediately noticed the following issues in the messaging space, which has guided our messaging development activities and efforts:

International and North American Messaging Challenges:

Restrictive options for message delivery:

  • Traditional ‘routing tables’, that carriers use in the voice space are not easy to establish in messaging arena.- Exclusive relationships with restrictive terms have been the norm for small and medium sized mobile carriers and application providers
  • Contract terms include limits on additional interconnections- If a carrier does have multiple messaging interconnects, then mapping the array of messaging features from each supplier + cost into a ‘routing table’ is very difficult and cumbersome. (Advanced software tools are needed.)
  • Establishing networking (with optimum suppliers by each global mobile carrier / product option) for the two broad types of messaging is challenging:- Person to Person (P2P – balanced two-way messaging) and- Application to Person (A2P – asynchronous messaging of one to many – with and without return messages)
  • OTT Providers have scooped up a high percentage of P2P traffic, taking revenue away from carriers
  • VoIP Providers, CLECs, CATV, ISPs and ILECs, want secure, scalable messaging products that they can sell to their business and enterprise customers- In North America, the growing Message Enabled DID and Toll Free numbers is an enormous opportunity for North American carriers to offer their business and enterprise customers
  • Managing multiple message termination suppliers without automatic analysis tools is cumbersome, slow and fraught with human errors
  • Having a flexible SMSC, that supports multiple routing tables, so as to match differentiated messaging products is key to short and long term success in the messaging space
  • Creating API messaging delivery is key for application providers